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Our clients are all remarkable people.

All of them have either founded or taken over at the helm of small businesses, up and down the country.

But being remarkable doesn’t mean that you’re not vulnerable – ALL small businesses are vulnerable. It’s part of what makes them so special – that fragility means that they remain agile, able to adapt and to be incredibly resilient.

Wouldn’t it be great if a support and advisory service for small businesses existed that was just as agile, adaptable and responsive as the businesses it served?

And that’s what sets us apart from everyone else.

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Let’s get to the point

The “consulting world” is so often mired in processes, templates and boilerplate reports that take forever, if ever, to get to the point of action or change.

Worse still, as someone responsible for running a small business, the last thing you want to have to worry about is a drain on your time over days and weeks that distracts you from the vital decisions that need to be made every day.

Coming from a background in running our own businesses, we can get straight to the heart of the matter from as soon as our initial Discovery meeting with you.

You will find our questions incisive and efficient, and while targeted at the areas you have concerns about, they will always take your broader business context into account. 

We only work directly with the owners and leaders of the business, because they are the ones who know their own business the best, and who are in the position to set its future course.

We work collaboratively with you, sharing our thoughts as we go, giving you the opportunity to add or adapt the elements you’d like us to work on as we go.

That way, the power and the insight of the work we do with you is released that much earlier.

Action vs lengthy reports

Sure, we will write a report for you at the end of our assignment – but our reports and written documents are intended to run to a maximum of 6 pages, no more. If we have failed to capture the essence of your business and make our targeted, effective recommendations in fewer than 6 or 7 pages, then we believe we have failed you. After all. what time do you genuinely have to read through a report that runs on for 20, 30 or 40 pages? More to the point, in those kinds of reports, how many of those pages refer directly to you and your business … probably about 10.

“Helping businesses, and their owners, to breathe”

You-shaped, not box-shaped

Neither have we come across a single business that runs at its best when those leading it feel in anyway demotivated or disconnected from it.

That is why we fundamentally believe that great financial performance will either never be achieved, or ultimately undone, if the person, or the people, leading the business are not energised, enthused, passionate and directly connected to it every day they are there.

Having experienced periods ourselves in previous businesses where we have felt disconnected, or demotivated or unsure as to which is the best next choice to make, we completely understand how frustrating, lonely and destructive – both at work and at home – losing that connection can be.

Change the path of your business

So our approach focuses just as much on you – the person, the leader, or the leadership team – to help re-energise, re-focus, re-invigorate, re-connect you with the business, so that you can once again demonstrate the passion for what you do that will motivate and drive all those around you.

As a result of that approach, here are a few examples of what we have helped our client businesses to achieve:

  • Helping a founder who had lost his way with the business to embark on a new long-term strategy for stability and growth
  • Working with a business whose major supplier had badly let them down to re-centre what they do, driving greater profitability, more resilience to external events, and a strong platform for growth
  • Advising a start-up business on the critical elements they needed to focus on to make a success of their first 12-18 months and create a business well-positioned to survive and prosper
  • Working alongside a CEO on a new long-term vision that we jointly-presented to the board of investors
  • Digging into the poor performance of a long-established business to isolate what was dragging them down, and creating a plan to turn their fortunes around

Change the path of your business

So our approach focuses just as much on you – the person, the leader, or the leadership team – to help re-energise, re-focus, re-invigorate, re-connect you with the business, so that you can once again demonstrate the passion for what you do that will motivate and drive all those around you.

As a result of that approach, here are a few examples of what we have helped our client businesses to achieve:

Helping a founder who had lost his way with the business to embark on a new long-term strategy for stability and growth

Working with a business whose major supplier had badly let them down to re-centre what they do, driving greater profitability, more resilience to external events, and a strong platform for growth

Advising a start-up business on the critical elements they needed to focus on to make a success of their first 12-18 months and create a business well-positioned to survive and prosper

Working alongside a CEO on a new long-term vision that we jointly-presented to the board of investors

Digging into the poor performance of a long-established business to isolate what was dragging them down, and creating a plan to turn their fortunes around

... experience ... and solutions that go beyond our expectations.

I don't know how Neil gets it so quickly, he just does.

A unique source of advice and support that has undoubtedly strengthened our business.

[Neil always sets his work] in a broader context that gives us new insight as to how best to proceed.

This is the best £3,000 I've ever spent on the business.

His business mind and commercial awareness have been an extremely useful sounding-board as part of our engagement with him.

Neil has the rare ability of being able to join the dots before they're even drawn.

Book an appointment with Refraqt Business Services Ltd using Setmore
Book an appointment with Refraqt Business Services Ltd using Setmore

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